Showrooms featuring decorative plumbing, kitchen and bath cabinetry, lighting, tile and stone as well as wholesale plumbing and HVAC supplies.
Bender presented us with both an opportunity and a challenge. The opportunity was the ability to create a brand from “scratch” since they had no existing branding and looked similar to other businesses in their category. The challenge was creating a brand that worked for three distinctly different markets:
We needed to create a marketing strategy that applied to all three different categories.
We worked to figure Bender’s positioning. To do this, we conducted internal interviews, customer interviews, and a competitive analysis. From our research, we realized what set Bender apart was their relationships with their customers. Though they’re a large company, they were still viewed as a “mom and pop” shop when it came to service —customers felt they could turn to Bender and its employees and receive one-on-one, personable service. Once we knew that this separated them from their competition, we narrowed down what this meant for each type of customer.
We worked to create a strategy that would embrace Bender’s strengths and satisfy all of the different audiences. We came up with the idea of “the art of the trade.” This worked for all three groups because:
In addition, Bender wanted a formal marketing plan with measurements put in place to establish ROI’s wherever possible. This led to a complete change in how the marketing budget was spent and in 2019, we were able to save over $100K on marketing to put to the bottom line.
We began work for Bender in the summer of 2019, so the strategy is still being established and implemented. So far, we’ve integrated it into most of our marketing material, and we’ve already received positive feedback and support from Bender’s executive team. We continue to work this approach into our marketing plans, which include OTT media, digital media, monthly eblasts, print, and more.